Privacy Policy

Last updated: 8 September 2026

Jobutsu.co.uk and related websites are owned and operated by JOBUTSU LTD (“we”, “our”, “us”).

JOBUTSU LTD is the controller of personal data processed through our websites, products and support services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection law.

1. Who We Are

Company: JOBUTSU LTD
Registered office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Company number: 16435035
Contact email: info@jobutsu.uk

2. Information We Collect

Most pages on our websites can be viewed without actively providing personal information to us.

When you contact us, including by email for customer or technical support, we may collect information that you provide, including:

Your name
Your email address
Purchase information, including Fab or other marketplace order or invoice numbers
The contents of your message
Technical information you provide in connection with a support request, including screenshots, logs, system information, project information or other material you choose to send us

Order numbers and related purchase information may be used to verify that you have purchased the relevant product.

Our website hosting, security and other technical systems may also automatically process limited technical information such as IP addresses, browser information, access times and server or security logs where this is necessary to operate, maintain and protect our websites.

3. How We Use Your Information

We may process your personal information to:

Verify your purchase
Respond to support requests and enquiries
Provide technical assistance and customer service
Investigate technical problems
Maintain appropriate records of support communications
Prevent or investigate fraud, abuse, unauthorised use or misuse of our products and services
Enforce applicable marketplace, licence or platform requirements
Protect our websites, products, users and business
Comply with applicable legal and regulatory obligations
Assist with the efficient operation and administration of our support services

We do not sell your personal data.

We do not use information submitted for customer support for direct marketing purposes.

4. Legal Basis for Processing

We process personal information only where we have a lawful basis under UK data protection law.

Depending on the circumstances, these bases may include:

Contract

We may process personal information where it is necessary to perform our contract with you or take steps connected with that contract.

This may include processing necessary to:

Verify that you purchased one of our products
Provide customer or technical support relating to a purchased product
Provide products, services or information to which you are entitled

Legitimate Interests

We may process personal information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Our legitimate interests may include:

Responding to enquiries and support requests
Efficiently managing and providing customer support
Diagnosing technical problems
Maintaining appropriate support records
Using appropriate technical or AI-assisted tools to help analyse technical issues and prepare support responses
Protecting our products and intellectual property
Detecting and preventing fraud, abuse and misuse
Protecting our websites, systems and business
Enforcing marketplace or platform policies

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether your rights and interests override our interests.

Legal Obligation

We may process or disclose personal information where necessary to comply with applicable law, regulation, court order or another legally binding requirement.

Consent

Where we specifically ask you to consent to an optional use of your personal information, we may rely on your consent.

Where processing is based on consent, you may withdraw that consent at any time.

Simply contacting us by email is not treated as consent. Information contained in support communications is processed using the appropriate lawful basis described above.

5. Sharing Your Information

We may share limited personal information with third parties where reasonably necessary for the purposes described in this Privacy Policy.

These recipients may include:

Fab, Epic Games and Other Marketplaces

Where you purchased a product through Fab or another marketplace, we may share relevant information with the marketplace or platform where reasonably necessary to:

Verify a purchase or order
Resolve a customer-support matter
Investigate a transaction
Prevent or report fraud, abuse or misuse
Enforce marketplace or platform policies
Comply with marketplace requirements or terms

We limit such sharing to information reasonably necessary for the relevant purpose.

Service Providers

We may use trusted third-party service providers to help us operate our websites, email, technical infrastructure, security and customer-support services.

These may include:

Website and hosting providers
Email and communications providers
Cloud and IT service providers
Security services
AI-assisted and automated processing services
Professional advisers where reasonably necessary

Where a service provider processes personal information on our behalf, we take appropriate steps to ensure that the processing is subject to suitable data-protection and confidentiality safeguards.

AI-Assisted Services

We may use third-party AI-assisted services to assist us with technical support and business communications.

For example, these services may be used to help:

Analyse a technical problem described in a support request
Understand error messages or technical logs
Troubleshoot software issues
Summarise technical information
Assist in preparing a response to a support enquiry

Where reasonably practical, identifying information is removed or minimised before information is processed using an AI-assisted service.

We do not use AI-assisted services to make solely automated decisions about customers that produce legal or similarly significant effects.

We do not provide customer-support information to AI services for the purpose of marketing to you.

Legal and Regulatory Disclosure

We may disclose personal information where we are legally required to do so, including in response to a lawful request from a court, regulator, government authority or law-enforcement agency.

6. Data Minimisation

We aim to collect, use and share only the personal information reasonably necessary for the relevant purpose.

When using third-party or AI-assisted services, we aim to minimise identifying information where practical.

Customers should avoid sending passwords, payment-card information, private account credentials or other sensitive information that is not necessary for us to provide support.

7. International Data Transfers

Some of the third-party services we use may process or store personal information outside the United Kingdom.

Where UK data protection rules regarding international transfers apply, we take appropriate steps to ensure that the transfer is permitted under UK law.

Depending on the recipient and destination, this may include reliance on:

UK adequacy regulations; or
Appropriate contractual or other safeguards recognised under UK data protection law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Support requests and related communications may normally be retained for up to 12 months after the relevant support matter has been resolved.

Information may be retained for longer where reasonably necessary to:

Comply with a legal or regulatory requirement
Resolve a dispute
Establish, exercise or defend legal rights
Investigate fraud, abuse or misuse
Enforce an agreement or marketplace requirement

Technical and security records are retained only for as long as reasonably necessary for operational, maintenance and security purposes.

When personal information is no longer required, it will be deleted or otherwise disposed of appropriately.

9. Cookies and Website Technologies

Our websites may use technologies that are necessary for their operation, security and functionality.

Third-party or embedded content, such as video, social-media or other external services, may use cookies or similar technologies.

Where consent is required by applicable law before non-essential cookies or similar technologies can be used, such technologies should only be activated after the required consent has been obtained.

Your browser may also provide controls that allow you to block or delete cookies.

10. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, UK data protection law may give you rights including:

The right to be informed about how your personal information is used
The right to request access to personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent at any time where processing is based on consent

Not every right applies in every circumstance.

To exercise a data-protection right, contact:

info@jobutsu.uk

Right to Object

Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.

If you object, we will consider your request in accordance with applicable UK data protection law.

11. Complaints

If you have concerns about how we have handled your personal information, please contact us first at:

info@jobutsu.uk

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

12. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures include secure HTTPS connections and restricted access to information where appropriate.

No internet or electronic storage system can provide absolute security, but we take reasonable steps appropriate to the information we process and the risks involved.

13. Third-Party Websites and Services

Our websites may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites or services. You should review their privacy information when providing personal information directly to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data-processing practices or legal obligations change.

The current version will be published on our website and the “Last updated” date will be revised accordingly.

15. Contact

Questions about this Privacy Policy or our handling of personal information can be sent to:

JOBUTSU LTD
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom

Email: info@jobutsu.uk

Company number: 16435035